What should I do before my scheduled house cleaning?
Removing clutter and organizing is not included in our home cleaning services. To make the service more efficient, it’s helps  to pick up clothing, toys, and other household items prior to a visit.

Do I have to be home during the cleaning?
No, cleanings are scheduled during typical working hours so its common for a majority of customers to not be home. You always have the choice of leaving a key or other instructions on entry while booking.

What’s included in every cleaning?
For a detailed list on what's included in each service: Click Here

If I only need a partial house cleaning, can I pay for just that?
Yes, however, please keep in mind that there is a minimum flat rate for all cleanings.
 
Will I get a discount for referring a friend?
Yes! Business heavily relies on word of mouth so for every friend you refer to Spick and Span Tx, you will receive 20% off your next cleaning. Just have them mention your name while booking and you will receive your discount after they have paid for and received their service.

How do I pay for my cleaning?
Shortly after your booking confirmation is sent, you will receive an invoice with payment instructions. A 20% deposit is due upfront in order to be placed on the schedule. Remainder of payment is due either before or during the time of service. 

Are there cancellation/rescheduling fees?
No, life happens and things come up! We do ask for notice at least 1 day prior to your appointment if possible. Your deposit is non-refundable if cancellation occurs on the same day of your scheduled cleaning. 
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Are pets okay?
Yes! It’s their home too. Just a heads-up, if your pets might get protective or nervous, please have them secured outside or kenneled during the cleaning for everyone’s safety.

Note: Some pet-related restrictions may apply depending on the situation, but details will be discussed when reviewing your request.

Do I need to provide my own cleaning products?
No, all cleaning products and equipment are provided in the service. If you'd prefer a specific type of NON-TOXIC and chemical-free product to be used in your home, please leave instructions to do so and be sure to have it out during your cleaning.
 
How long will my cleaning take?
There is no way of knowing exactly how long your cleaning will take to complete, because every home is different and various factors come into play. We will ask for general photos of your home during the booking process. That along with the specifics (sq. ft/ # of bedrooms and bathrooms), will allow us to provide a rough estimate of the cleaning duration when sending over your quote. 

How can I share my experience?
If you'd like to leave a review, visit the Spick and Span Tx Facebook page!